Help

Support

Use this page for candidate support, recruiter support, account deletion, data requests, billing questions, and App Store review support.

Last updated: June 11, 2026

Need help?

Candidate support: candidate.support@surge-hire.com

Recruiter support: recruiter.support@surge-hire.com

Privacy requests: candidate.support@surge-hire.com

Common requests

  • Candidate access, invite codes, OTP, Google sign-in, or Sign in with Apple help.
  • Resume import, profile completion, blocked companies, privacy, and visibility settings.
  • Job applications, credits, recruiter responses, messaging, and interview scheduling.
  • Recruiter organization approval, job posting, pipeline, billing, feedback, and team management.
  • Account deletion, data export, correction, or privacy requests.

Account deletion

Candidates can delete their account from the Surge app by opening Profile or Settings and choosing Delete Account. Deletion starts a 30-day recovery period. You can also contact support if you cannot access your account.

Privacy choices

For privacy controls and data requests, visit Privacy Choices.

Response expectations

We prioritize account access, payment, privacy, and safety issues. Include the email address connected to your Surge account and a short description of the issue. Do not send sensitive documents unless support specifically requests them.